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Case 05Internal delivery platform

Slate

The paved road: one way to create a service, ship it, and observe it — built so that the paved road was genuinely easier than going around it.

ClientHealth-tech scale-up (40 engineers)
Year2023
RolePlatform architect
Engagement6 months

01 — The problem

Every team had invented its own deployment, and each invention was defensible in isolation. Onboarding an engineer took three weeks, incidents took an archaeologist, and the platform team spent its days as a ticket queue.


02 — What I did

Defined a service template with deployment, observability, secrets and CI wired in from the first commit.

Built progressive delivery on top of it — automated canaries, one-command rollback — so shipping stopped being an event.

Deliberately made the golden path the path of least resistance rather than a policy, and let the migration happen team by team.

Fig. 1 — the system as designed
Fig. 2 — the system in production

The paved road won because it was faster, not because anyone mandated it.
Director of platform, Health-tech scale-up (40 engineers)

03 — Outcome

2 days

New service to production, from three weeks

11×

Deploy frequency after nine months

−40%

Time to restore during incidents


04 — What I left behind

A service template four teams adopted without being asked.

Rollback as one command, rehearsed in a game day.

A platform team doing platform work instead of ticket triage.

Stack
TerraformKubernetesArgoGitHub ActionsOpenTelemetry

CadenceAll work
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